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Ordering & Shipping

Secure Shopping


Famulare Jewelers, Incorporated is a retail jewelry store committed to protecting our customers' personal information. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured website.


We will store your shipping and billing information if you create an account with us, but this information will not be used by anyone but Famulare Jewelers, Incorporated.


At checkout, we require the credit card customer identification number (CIN) with every online purchase made with American Express, MasterCard and Visa Cards. The CIN is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Your CIN will not be stored or maintained on any of our systems and you will need to provide the number every time a purchase is made on www.famularejewelers.com.com.

Shipping Times
 

In-Stock Items


In stock items will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.


Special Order Items


Our special order items include; custom designs, items requiring personalization or unique designer pieces. Please call us at 760-434-7740 or send in your request via e-mail or fax. You will immediately be contacted regarding your order. Delivery times will vary based on the complexity of the order. Payment in full is required before your order will be processed. No returns are allowed on special order items.

Notifications


After you place your order, you may receive one or more of the following e-mails about your order:
 

  • Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

  • Back Order / Special Order. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an e-mail with your order number. Keep this e-mail for your records.

  • Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.

  • Important Notice about Your Order. There are a few reasons why you would receive this e-mail, including difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call us at 760-434-7740 or email us at info@famularejewelers.com immediately so the issue can be addressed.


Payment Options
 

Credit cards accepted:

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  • Visa

  • MasterCard

  • American Express

  • Discover

 

We do not accept:

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  • CODs

  • Personal checks

  • Layaway plans

 

Important Information about Billings

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  • For your security, your billing name, address and phone number must match your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

  • A sales tax of 7.75 percent will be added to orders from residents of the State of California.


Shipping Methods


Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
 

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items may offer only one shipping method.) Shipping rates are dependent on the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
 

Shipping Rules and Restrictions

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  • All FedEx shipments require a customer signature upon delivery.

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

  • Your order must be received and your credit card authorized by 11:00 a.m. PST or your order will not be processed until the following business day. This applies to all shipping methods.

  • Orders shipping to Alaska or Hawaii via FedEx 2Day delivery will require 2-3 additional business days for delivery. FedEx Overnight or Saturday delivery is not available.

  • Orders shipping to U.S. Territories may only be shipped via FedEx International and may require additional business days for delivery. FedEx Overnight or Saturday delivery is not available.

  • Orders shipping to an APO/ FPO military address or a Post Office box may only be shipped via the U.S. Postal Service and cannot be expedited.

  • All FedEx shipments require a street address.


Order Tracking


Tracking availability will vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s).
 

  • Check your e-mail. You were required to enter an e-mail address during checkout. You will receive e-mails at this address keeping you up-to-date about the status of your order.

  • Visit the website. Log into your account to view information about your most recent orders (including tracking information) as well as past orders.

  • Contact us. If you still have questions about your order, please contact us at info@famularejewelers.com or at 760-434-7740.


Returns/Exchanges


If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped) for a full store credit of the purchase price, minus the shipping, handling or other additional charges. No cash refunds will be given. Returned items must be in the original condition and accompanied by the sales receipt and the original packaging. Please call for detailed information on how to return your item. No returns are allowed on special order items. All exchanges must be made within 30 days.
 

Returns to Retail Location:


Famulare Jewelers

3001 Carlsbad Blvd

Suite F

Carlsbad, CA 92008
 

Returns by Mail:

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  • Contact Famulare Jewelers by email at info@famularejewelers.com to request a Return Authorization (RA).

  • Upon receiving the RA, pack the item securely in the original package, if possible. Enclose a copy of the original purchase receipt with the item.

  • All products must be returned in good condition, in original boxes and with the necessary paperwork to qualify for credit.

  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  • Ship the return package to the address indicated above. For your protection we recommend using UPS or insured Parcel Post for your return.

  • Keep the Return Tracking Number from the package you  are returning.

  • Your refund will be issued using the same form of payment originally used for the purchase and will be processed within 30 days of our receiving your returned product. Please note that your original shipping, handling or other processing costs will not be refunded.

 

Return Rules and Restrictions

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  • Items must be returned within 30 days (of the date your order was shipped) for a full refund, or within for an exchange. Packages must be postmarked within the 30 or 90 day period.

  • You must include a copy of the original receipt. Be certain to save copies for your records.

  • Shipping and handling costs and other additional charges are non-refundable.

  • We will not accept CODs or third party billing for returned merchandise.

  • If there is extensive damage to an item upon delivery, call us immediately at 760-434-7740.

  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

  • If you choose to return your online purchase to our retail location, you must present the original packing slip, shipping confirmation e-mail or your online purchase receipt.


Damaged or Defective Items


If you receive an item that is damaged or defective upon arrival, please call us immediately at 760-434-7740. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Cancellations


Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

 

  • Item(s) not available.

  • Difficulty in processing your payment information.

  • Cannot ship to the address provided.

  • Duplicate order was placed.

  • If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

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Changing or Canceling Your Order

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After you have checked out, your order begins to process immediately. If you realize you've made and error or need to immediately cancel your order you will need to contact us within two hours of your order time.

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